Terms and Conditions

General terms and conditions

1. Items purchased from the shop can be returned within 28 days for a refund minus 10% administration charges.

2. Any event tickets purchased cannot be re-sold and a refund of the ticket value is at the dircretion of the Lincolnshire Aviation Heritage Centre

3. Flying and aircraft participation in events is subject to weather and serviceability.

 

Lancaster Taxy ride Terms and conditions

- Taxy riders must be able to board the Lancaster without any assistance and be able to exit the aircraft quickly should there be an emergency, without any assistance.

- Access to the Lancaster is by five steps with a hand rail. Riders have to be able to climb over a variety of obstacles including the main spar which is 30inches high and 14 inches deep. There is a step up to this of 12 inches. The head space to climb over the spar in is 30 inches high and 32 inches wide. This area is an arc and the measurements are to the widest and highest points

- Without being able to cross the main spar the rider would not be able to access the W/OP, Navigator, cockpit or nose areas of the aircraft. One of our 2 emergency exits is in the front of the aircraft and so it is important that the riders can cross the main spar in case the other exit cannot be used. The emergency escape route from the front and rear of the aircraft is by ladder and so riders must be able to use a ladder without assistance from 19ft high.

-Anyone undertaking the Lancaster taxy ride experience must be able to hear and follow verbal and visual instructions in noisy surroundings. This experience may not be suitable for anyone who has visual or hearing impairments or disabilities affecting mobility, concentration, dexterity and co-ordination. If you require the use of a mobility scooter or a walking aid of any description for normal daily activities, then please consider whether you will be able to take part in this experience as walking sticks etc cannot be used in the aircraft due to the uneven walkway. Anyone who suffers from severe claustrophobia may find the Lancaster too enclosed.

- If we deem the rider unable to move around the aircraft with enough ease and sufficient speed to such an extent that they may put themselves and others at risk during an emergency then sadly it would not be possible for them to take part in the taxy ride. If this decision is made by the Centre upon the customers arrival then no refund will be given. We will permit you to transfer the place to someone else, under the same booking conditions but you must advise us of the details immediately they are known.

- In the case of a "date to be arranged" voucher the voucher must be redeemed before it expires. Expired vouchers will no longer be redeemable.

 

Lancaster taxy ride cancellation policy

  1. The Lincolnshire Aviation Heritage Centre reserve the right to change or cancel taxi run dates and times to undertake maintenance or major overhaul of the aircraft. In the event of a cancellation under these circumstances a full refund can be given or the date rearranged.
  2. In the event of the customer cancelling the taxi ride within three weeks of the event a refund will only be given if the taxi ride place can be re-sold. The refund will be subject to 10% administration charges.
  3. In the event of a cancellation by the customer before the three week deadline a refund can be given, subject to 10% administration charges or the date can be rearranged for a charge of £10.
  4. If the Lincolnshire Aviation Heritage Centre cancels a taxi run due to weather conditions the taxi run date will be rearranged. A cancellation due to the weather can usually be made no earlier than the day of the taxi run. Under normal circumstances rain does not affect the ability to taxi the Lancaster.
  5. If the participant has not arrived and booked in for the taxi ride at least an hour and a half before the run and no contact has been made with the Centre to inform them of a delay the place will go to re-sale in the hour and a half leading up to the taxy ride. If the rider then arrives within that time and the place has been re-sold because of their late arrival a new date will be arranged for the original rider and they will not be able to take the taxy ride on the date originally booked.
  6. If the participant misses the ride through no fault of the Centre's a refund can only be given if the place was able to be resold. The refund will be subject to 10% administration charges.

     

Mosquito Experience terms and conditions

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Access to the Mosquito Cockpit viewing by five steps of a ladder. The hatch opening is 60cm x 70cm.

-Anyone undertaking the Mosquito experience must be able to hear and follow verbal and visual instructions in noisy surroundings. This experience may not be suitable for anyone who has disabilities affecting mobility, concentration, dexterity and co-ordination.

Cancellation policy

  1. The Lincolnshire Aviation Heritage Centre reserve the right to change or cancel experience dates and times to undertake maintenance or major overhaul of the aircraft. In the event of a cancellation under these circumstances a full refund can be given or the date rearranged.
  2. In the event of the customer cancelling the experience within three weeks of the event a refund will only be given if the place can be re-sold. The refund will be subject to 10% administration charges.
  3. In the event of a cancellation by the customer before the three week deadline a refund can be given, subject to 10% administration charges or the date can be rearranged for a charge of £10.
  4. If the Lincolnshire Aviation Heritage Centre cancels an experience due to weather conditions the date will be rearranged. A cancellation due to the weather can usually be made no earlier than the day of the experience.
  5. If the participant has not arrived and booked in for the experience and no contact has been made with the Centre to inform them of a delay the place will go to re-sale.
  6. If the participant misses the ride through no fault of the Centre's a refund can only be given if the place was able to be resold. The refund will be subject to 10% administration charges.

Rivet Club Terms and Conditions

The Rivet Club requires a recurring card payment to fund the monthly subscription donation.  Your payment details are securely stored by the payment gateway as a Credential on File and will be used to process an identical repeated payment each calendar month until the payment card expires/is cancelled.  In order to cancel the recurring payment you must contact the Centre on enquiries@lincsaviation.co.uk and ask to cancel your subscription to the Rivet Club.
When you recurring payment defaults or expires we will email you to inform you.

 

Event ticket terms & conditions

In these Terms & Conditions, the “Organiser”, “Us”, “Our”, or “We” means Lincolnshire Aviation Heritage Centre (the trading name of Panton Bros Museum Unlimited) and “Event” shall mean the event, exhibition or show printed on this ticket.

Tickets to events are issued on behalf of the Organiser and are subject to the following terms and conditions:

1. In addition to those terms and conditions outlined below, any attendee of the Event agrees to the terms and conditions.

2. Nobody will be allowed admission to the Event without a valid ticket or pass.

3. For the safety of people at the Event, the venue management and the Organiser reserve the right to refuse admission and conduct security searches as they deem appropriate.

4. All tickets or passes should be checked on purchase, as mistakes cannot always be rectified.

5. Tickets cannot be exchanged or refunded after purchase. Please note that duplicate tickets cannot be issued under any circumstances.

6. In the event that you are unable to attend due to any Covid-19 Government regulation or restriction introduced after the purchase date e.g. vaccine passports, your ticket will be transferred to a future Event, and cannot be refunded after the purchase.

7. In addition to the ticket price, your order may require payment of a booking fee per ticket, a transaction fee per order and/or other supplementary fees which may apply to the Event. Those fees are not refundable.

8. If the Event is rescheduled or moved, the Organiser will give you the options of either retaining or exchanging your tickets for the new date/location. If the Event is cancelled, you may be offered the option to transfer your ticket to a future event or a refund on your tickets. Please note that any Booking Fees and/or Transaction Fees are not refundable in these circumstances.

9. If the Event is rescheduled, changed, moved or cancelled the Organiser cannot be held responsible for any resulting costs you may incur for travel, accommodation and other related goods, services or compensation.

10. Defaced or altered tickets or passes will become void and the holder will be refused admission.

11. Tickets cannot be resold for commercial gain. If we have reason to believe that tickets have been re-sold, they will be invalidated, and the holder will be refused admission.

12. We may restrict the sale of tickets to a maximum number per person (allocation). We reserve the right to cancel tickets bought in excess of this allocation.

13. The Organiser reserves the right to alter or vary the content or timing of any part of the Event in circumstances beyond its reasonable control without any obligation to make any refunds or exchange tickets.

14. The Organiser reserves the right to refuse admission or to eject any person appearing to be intoxicated, under the influence of drugs, showing signs of Covid-19 including a high temperature or a persistent cough, refusing to wear a mask when required to do so (unless they are unable to do so due to an underlaying health condition), otherwise behaving dangerously or inappropriately, or for any other behaviour likely to cause damage, injury, nuisance and annoyance or for failure to comply with the reasonable request of the Organiser.

15. Neither the Organiser nor the venue operator will be responsible for any loss, damage, death or injury howsoever caused unless (i) the relevant party has breached its legal obligations; and (ii) such loss or damage is a direct and reasonably foreseeable result of the breach. For the avoidance of doubt, the Organiser will not be responsible for the actions of any third party, including, but not limited to, the exhibitors.

16. The Event will operate in accordance with the latest UK Government and Public Health England guidelines regarding Covid-19 and will operate under the Event Industry’s All Secure Standard, a comprehensive set of guidelines to keep you safe at our Events. As a result of these measures we may be required to manage the flow of visitors to specific areas of the Event, including, but not limited to, features, theatres and exhibition halls, to ensure we remain compliant with visitor density requirements. Where an Event has both indoor and outdoor space, this may result in visitors being required to remain outdoors regardless of weather conditions until they can be accommodated indoors.

17. If all or any of the Event is planned to take place outdoors it will take place regardless of weather conditions (unless deemed unsafe by the safety officer). There are no refunds for bad weather (at indoor or outdoor events). We strongly advise that you come dressed appropriately for an outdoor Event.

18. The Organiser does not accept any responsibility for any loss or damage to personal property brought to the Event.

19. Visitors may be filmed, photographed or sound recorded for broadcast, publication or security purposes whilst at the Event by the Organiser and our trusted sponsors and partners.

20. It is a condition of your admission to the Event that no commercial (non-private) use may be made by you of the Event or any part of it.

21. Visitors are permitted to bring dogs to the Event unless it is otherwise noted on the event page.

22. Please check Event details, timings and car park charges prior to travelling as these may be subject to change.

23. Please check your route prior to travelling to ensure you arrive on time. The Organiser is not responsible for any delays due to travel disruptions.

24. Every effort will be made to admit latecomers at a suitable break in theatres, workshops or performances, but admission cannot always be guaranteed.

25. Video and sound recordings are not permitted in theatrical and performance areas of the Event unless written permission is provided by the Organiser.

26. In accordance with the law, visitors aged under 18 are not permitted to purchase/sample alcoholic drinks or knives.

27. The relevant United Kingdom law will apply to these Terms and Conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to the Terms and Conditions.

 

Lancaster interior tour terms and conditions

Please note that participants must be aged 18 years or over.  Under 18s would need to be accompanied by a parent or guardian.  Please contact us for more information. 

Access to the Lancaster is by five steps with a hand rail.  Participants have to be able to climb over a number of obstacles including the main spar which is 30inches high and 14 inches deep.  There is a step up to this of 12 inches.  The head space to climb over the spar in is 30 inches high and 32 inches wide.  This area is an arc and the measurements are to the widest and highest points.  Without being able to cross the main spar the participant would not be able to access the W/OP, Navigator, cockpit or nose areas of the aircraft. 

Anyone undertaking the Lancaster interior tour must be able to hear and follow verbal and visual instructions in darkened and sometimes noisy surroundings.  This experience may not be suitable for anyone who has visual or hearing impairments or disabilities affecting mobility, concentration, dexterity and co-ordination.  If you require the use of a mobility scooter or a walking aid of any description for normal daily activities, then please consider carefully whether you will be able to take part in the tour as walking sticks etc cannot be taken inside the aircraft as the tour involves an uneven walkway.

Cancellation policy

1. The Lincolnshire Aviation Heritage Centre reserve the right to change or cancel tour dates and times to undertake maintenance or major overhaul of the aircraft.  In the event of a cancellation under these circumstances a full refund can be given or the date rearranged.

2. In the event of the customer cancelling the tour within three weeks of the event a refund will only be given if the tour place can be re-sold.  The refund will be subject to 10% administration charges.

3. In the event of a cancellation by the customer before the three week deadline a refund can be given, subject to 10% administration charges or the date can be rearranged.

4. If the participant has not arrived and booked in for the tour at least half an hour before the tour and no contact has been made with the Centre to inform them of a delay the place will go to re-sale in the time  leading up to the tour start time.  If the participant then arrives within that time and the place has been re-sold because of their late arrival a new date will be arranged for the original participant and they will not be able to take the tour on the date originally booked.

5. If the participant misses the tour through no fault of the Centre’s a refund can only be given if the place was able to be resold.  The refund will be subject to 10% administration charges.