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Terms & Conditions & Cancellation policy
1. Items purchased from the shop can be returned within 28 days for a refund minus 10% administration charges.
2. Any event tickets purchased cannot be re-sold and a refund of the ticket value is at the dircretion of the Lincolnshire Aviation Heritage Centre
Lancaster Taxy ride Terms and conditions
- Taxy riders must be able to board the Lancaster without any assistance
and be able to exit the aircraft quickly should there be an emergency,
without any assistance.
- Access to the Lancaster is by five steps with a hand rail. Riders have to be able to climb over a variety of obstacles including the main spar which is 30inches high and 14 inches deep. There is a step up to this of 12 inches. The head space to climb over the spar in is 30 inches high and 32 inches wide. This area is an arc and the measurements are to the widest and highest points
- Without being able to cross the main spar the rider would not be able to access the W/OP, Navigator, cockpit or nose areas of the aircraft. One of our 2 emergency exits is in the front of the aircraft and so it is important that the riders can cross the main spar in case the other exit cannot be used. The emergency escape route from the front and rear of the aircraft is by ladder and so riders must be able to use a ladder without assistance.
-Anyone undertaking the Lancaster taxy ride experience must be able to hear and follow verbal and visual instructions in noisy surroundings. This experience may not be suitable for anyone who has visual or hearing impairments or disabilities affecting mobility, concentration, dexterity and co-ordination. If you require the use of a mobility scooter or a walking aid of any description for normal daily activities, then please consider whether you will be able to take part in this experience as walking sticks etc cannot be used in the aircraft due to the uneven walkway. Anyone who suffers from severe claustrophobia may find the Lancaster too enclosed.
- If we deem the rider unable to move around the aircraft with enough ease and sufficient speed to such an extent that they may put themselves and others at risk during an emergency then sadly it would not be possible for them to take part in the taxy ride. If this decision is made by the Centre upon the customers arrival then no refund will be given. We will permit you to transfer the place to someone else, under the same booking conditions but you must advise us of the details immediately they are known.
- In the case of a "date to be arranged" voucher the voucher must be redeemed before it expires. Expired vouchers will no longer be redeemable.
Cancellation policy
- The Lincolnshire Aviation Heritage Centre reserve the right to change or cancel taxi run dates and times to undertake maintenance or major overhaul of the aircraft. In the event of a cancellation under these circumstances a full refund can be given or the date rearranged.
- In the event of the customer cancelling the taxi ride within three weeks of the event a refund will only be given if the taxi ride place can be re-sold. The refund will be subject to 10% administration charges.
- In the event of a cancellation by the customer before the three week deadline a refund can be given, subject to 10% administration charges or the date can be rearranged for a charge of £10.
- If the Lincolnshire Aviation Heritage Centre cancels a taxi run due to weather conditions the taxi run date will be rearranged. A cancellation due to the weather can usually be made no earlier than the day of the taxi run. Under normal circumstances rain does not affect the ability to taxi the Lancaster.
- If the participant has not arrived and booked in for the taxi ride at least an hour and a half before the run and no contact has been made with the Centre to inform them of a delay the place will go to re-sale in the hour and a half leading up to the taxy ride. If the rider then arrives within that time and the place has been re-sold because of their late arrival a new date will be arranged for the original rider and they will not be able to take the taxy ride on the date originally booked.
- If the participant misses the ride through no fault
of the Centre's a refund can only be given if the place was able to be
resold. The refund will be subject
to 10% administration charges.
Mosquito Experience Terms and conditions
- Access to the Mosquito Cockpit viewing by five steps of a ladder.
The hatch opening is 60cm x 70cm.
-Anyone undertaking the Mosquito experience must be able to hear and follow verbal and visual instructions in noisy surroundings. This experience may not be suitable for anyone who has disabilities affecting mobility, concentration, dexterity and co-ordination.
Cancellation policy
- The Lincolnshire Aviation Heritage Centre reserve the right to change or cancel experience dates and times to undertake maintenance or major overhaul of the aircraft. In the event of a cancellation under these circumstances a full refund can be given or the date rearranged.
- In the event of the customer cancelling the experience within three weeks of the event a refund will only be given if the place can be re-sold. The refund will be subject to 10% administration charges.
- In the event of a cancellation by the customer before the three week deadline a refund can be given, subject to 10% administration charges or the date can be rearranged for a charge of £10.
- If the Lincolnshire Aviation Heritage Centre cancels an experience due to weather conditions the date will be rearranged. A cancellation due to the weather can usually be made no earlier than the day of the experience.
- If the participant has not arrived and booked in for the experience and no contact has been made with the Centre to inform them of a delay the place will go to re-sale.
- If the participant misses the ride through no fault of the Centre's a refund can only be given if the place was able to be resold. The refund will be subject to 10% administration charges.
